ABOUT THE BRAND
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”
Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.
We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.
Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 25 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
Women’s ready-to-wear, bags, small leather goods and underwear are managed directly from our Amsterdam headquarters, while other categories, including menswear, footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.
We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.
We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business,. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
THE ROLE
We are seeking a Wholesale Operations Coordinator with expertise in Marketplace Operations to join our team. The Wholesale Operations Department comprises of a cross-functional team responsible for managing the flow of information between various departments including production, sales, merchandising, finance, and our warehouse. Your primary goal will be to ensure timely, complete, and accurate deliveries to our valued customers and maintain a customer service-centric approach. As a member of our operations department, you will play a critical role in managing and optimizing our marketplace operations. This is an excellent opportunity for a highly motivated individual to join an ambitious, collaborative, and successful team.
KEY RESPONSIBILITIES:
- Oversee end-to-end outbound operations, including inventory management, seasonal orderbook management, pricing, promotions, and customer service.
- Support the sales team and act as the primary point of contact for customers by providing information on seasonal product lines, prices, reporting and serve as liaison between other departments in the organization.
- Assume full ownership of outbound flow of goods during the shipping season, ensuring timely and accurate deliveries to customers.
- Maintain a helicopter overview of processes and information flow between different departments including production, sales, merchandising, and logistics departments.
- Generate shipping reports, sales reports, and other date-driven insights.
- Ability to manage and interpret data, identify potential issues and provide immediate support.
THE PROFILE:
- Bachelor’s degree in one of the following disciplines: Business Administration, International Business, Supply Chain Management or related field.
- 1-2 years customer service experiences and or sales account management (preferably in a related industry or equivalent combination of education and related work experience).
- Fluent in both written and spoken English; Other European language is a plus.
- Entrepreneurial “can-do “attitude, excellent problem solving and analytical skills.
- Attention to detail and the ability to understand the whole scope and the chain reaction of events from Sales (via Purchasing to Inbound and Outbound of goods).
- Excellent Excel skills (familiarity with v-lookups and pivot tables in particular) and familiarity with ERP systems.
- Complete understanding of inventory management.
- Strong customer service orientation and excellent communication.
- An independent person, who takes initiative to get things done; while remaining flexible and curious to figure out new/efficient ways of working.
- Works collaboratively within a larger cross-functional team.
Why #TEAMKARL? (HQ)
- Learning and development courses/trainings
- Friday drinks, legendary Summer & Christmas parties
- Opportunity to make an impact
- Remote working arrangements
- Relocation Package
- Bonus holidays
- Working in the heart of Amsterdam
- Brand discounts
- And exclusive sample sales only for #TEAMKARL
JOIN #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.
At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
